Security

Frequently Asked Questions

What is the PIN for?

You can enable a PIN for security over your reports.

When you enable your PIN you will be required to enter it each time you wish to view your reports.

It stops people accessing your reports when you don’t want other people to be able to view them.

Tip: It does not stop people opening KOTRA Riel and entering transactions. It is important you have proper security on your phone such as PIN, pattern or face ID.

iOS users, check out this post about securing your phone.

Android users, check out this post about securing your phone.

How do I enable PIN security?

You will be prompted to enable PIN security when you first access your reports. We recommend you set it up the first time you access your reports.

After this, you can enable PIN security by:

From the dashboard tap the settings button.
Tip: The settings button is located in the top left hand corner of the screen. It looks like three lines inside a circle.
From the settings menu tap ‘Settings’.
Within the Settings menu tap ‘Security’.
Tap to toggle pin security on.
Enter a PIN.
Confirm your PIN.
Well done! your PIN is now active.

How do I disable PIN security?

From the dashboard tap the settings button.
Tip: The settings button is located in the top left hand corner of the screen. It looks like three lines inside a circle.
From the settings menu tap ‘Settings’.
Within the Settings menu tap ‘Security’.
Tap to toggle pin security off.
Enter your PIN.
Tap ‘confirm’.
Your PIN has now been deactivated.

How can I change the PIN?

From the dashboard tap the settings button.
Tip: The settings button is located in the top left hand corner of the screen. It looks like three lines inside a circle.
From the settings menu tap ‘Settings’.
Within the Settings menu tap ‘Security’.
Tap “change the PIN”.
Enter your current PIN.
Enter your new PIN.
Tap ‘Confirm’
Your PIN has been changed, well done!

Is my data safe with KOTRA Riel?

As with any information stored on your phone, it is important you enable your phone security to ensure your data is safe. This could be by enabling a PIN code or face ID. This will ensure all of your phone data, including the data you record on KOTRA Riel is safe.

You can also enable PIN security within KOTRA which means you will be required to enter a PIN before you can view reports on KOTRA Riel. This is helpful if you lend your phone to friends or family members and don’t want anyone to view your reports.